Privacy policy

This site and this business are run by Paul Taylor, a sole trader trading as Aardvark Casework. This explains what personal data I collect, why, and what you can do about it.

  • What I collect - contact details you give me (name, email, phone, address), and, once we’ve started working together, whatever correspondence, documents or case details you send me. The enquiry form itself takes only your name, email, an optional phone number and a message.
  • Why - to assess your enquiry and provide the service you’ve asked for. Once you’re a client, that’s processed under contract; before that, under legitimate interest in responding to you.
  • Sensitive information - casework sometimes involves sensitive personal data, such as health information in a benefits dispute. It’s used only for the purpose you sent it to me for, never shared beyond what your case actually needs, and handled with extra care.
  • Who sees it - nobody, unless your case requires it - for example, writing to HMRC or a third party on your behalf, at your request. Never sold, never used for marketing, never passed on without telling you first.
  • This website - the site is delivered through Cloudflare, so visitors’ IP addresses and basic browser details pass through Cloudflare’s network while pages load, and are used for security and to keep the site fast. The site has no analytics or advertising trackers. If you choose light or dark mode, that choice is saved in your own browser and isn’t sent to me.
  • How long I keep it - six years after a case closes, to cover HMRC time limits. Enquiries that don’t become casework are deleted after six months.
  • Your rights - under UK GDPR you can ask to see what I hold on you, ask me to correct or delete it, or object to how it’s used. Contact [email protected]. You can also complain to the ICO (ico.org.uk) if you’re not satisfied.
  • Security - the enquiry form is text only, with no file upload. If I need documents, I’ll ask once we’ve spoken and you’ll send them through a separate secure transfer. Documents you send are stored at my office and kept for the same periods as above.
  • Contact - questions about this policy: [email protected].